Shipping and Delivery
Last updated: 13 October 2026
H2 Equipment ships equipment and related products according to the delivery options shown for each item. Shipping methods and costs depend on the product, destination, and delivery requirements.
Shipping locations
We ship to [ELIGIBLE STATES OR COUNTRIES]. Any location restrictions are shown on the product page or at checkout. For destinations outside our service area, contact us before ordering.
Shipping costs
Applicable shipping and handling charges are shown before you complete checkout. Unless a specific offer states otherwise, shipping is not included in the product price.
Free shipping applies only to products, locations, and services expressly included in the offer. Additional services must be identified and priced before purchase.
Some equipment requires a freight quote. If checkout cannot show a complete delivery price, contact us for a written quote before paying. A request for a quote does not reserve equipment or confirm a purchase.
Processing and transit times
In stock parcel orders are normally processed within [NUMBER] business days. Freight orders are normally prepared and scheduled within [NUMBER] business days after payment and delivery details are confirmed.
Business days for order processing are [DAYS, HOLIDAY EXCLUSIONS, CUTOFF TIME AND TIME ZONE].
Estimated transit time after dispatch is [PARCEL RANGE] for parcel shipments and [FREIGHT RANGE] for freight shipments within our stated service area. Product specific timelines, including special orders, will be disclosed before purchase.
Processing time is separate from transit time. Dates are estimates unless a guaranteed service is expressly offered. If an order is delayed, we will communicate updated information and any available cancellation or refund options required by law.
Freight delivery and unloading
Before purchasing a freight item, tell us whether the destination is residential or commercial, whether it has a loading dock, and whether unloading equipment is available. Let us know about access limits, narrow roads, restricted hours, or other delivery conditions.
[CONFIRM FREIGHT SERVICE: curbside or dock delivery, liftgate availability and limits, appointment arrangements, and who unloads.]
Liftgate service, where available, is subject to carrier weight and size limits. Do not assume a carrier can unload a machine or place it in your building. Required equipment and unloading responsibilities must be agreed before purchase.
If inaccurate delivery information or a missed appointment leads to additional carrier costs, any customer responsibility will be limited to charges disclosed and accepted before purchase, or separately authorized afterward, and permitted by law.
Local pickup
[CONFIRM PICKUP AVAILABILITY AND ELIGIBLE PRODUCTS.]
Where pickup is offered, wait for confirmation that your order is ready. Contact us to arrange collection at 5450 23rd Street E, Columbus, NE 68601. Bring your order confirmation and [IDENTIFICATION REQUIREMENT].
[CONFIRM PICKUP DEADLINE, LOADING ASSISTANCE, AND ANY DISCLOSED STORAGE TERMS.]
Use a vehicle and trailer rated for the load and suitable tie downs. Confirm loading arrangements with us before arrival.
Tracking and delivery updates
When tracking or carrier contact information is available, we will provide it using the contact details supplied with your order. Freight deliveries may use appointment updates instead of standard parcel tracking.
Contact us if tracking shows delivery but your shipment has not arrived, or if it is overdue.
Inspecting your shipment
Inspect the packaging and equipment at delivery when safe and practical. Photograph visible damage, note shortages or damage on the carrier receipt, and retain packaging and delivery records. Contact us promptly with your order number and photos so we can help investigate.
Do not operate visibly damaged equipment. Follow safe inspection procedures. Signing a receipt does not waive rights that cannot lawfully be waived; concealed damage should also be reported promptly.
Incorrect addresses and delivery problems
Check your address, phone number, and delivery instructions before submitting an order. Contact us immediately if a correction is needed. Changes may not be possible after dispatch.
We will work with you and the carrier to investigate lost, damaged, or misdelivered orders. Applicable refund and replacement rights remain in place.
Contact
Questions? Email sales@h2equipment.com or call 402-562-4009. H2 Equipment, LLC, 5450 23rd Street E, Columbus, NE 68601, United States. Business hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.