Frequently Asked Questions
Where is H2 Equipment located
We are located at 5450 23rd Street E, Columbus, NE 68601. Our business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.
How do I contact you
Call 402-562-4009 or email sales@h2equipment.com. For order questions, include your order number and the email used at checkout.
How do I know whether a product fits my equipment
Check the listing and your equipment manufacturer's requirements. Have your machine make, model, serial number, and relevant specifications ready when contacting us. Confirm fitment before ordering an attachment or part.
Are the products new or used
Condition is shown in the individual product listing. Review the description, photos, operating hours where provided, and included items before purchasing. Contact us if a detail is unclear.
Where do you ship
We ship to [MATCH THE APPROVED SHIPPING SERVICE AREA]. Product and destination restrictions are shown in the listing or at checkout. See our Shipping and Delivery policy for details.
What does shipping cost
Costs depend on the product, destination, and required delivery services. Charges are shown before you complete checkout. If an item requires a freight quote, contact us for the complete delivered price before paying.
How long will my order take
In stock parcel orders are normally processed within [MATCH PARCEL PROCESSING TIME] business days. Freight orders are normally prepared and scheduled within [MATCH FREIGHT PROCESSING TIME] business days after payment and delivery details are confirmed. Transit estimates are listed in our Shipping and Delivery policy; item specific exceptions are disclosed before purchase.
Will the carrier unload my equipment
Unloading arrangements depend on the item and carrier service. Do not assume liftgate service or unloading equipment is included. Before purchasing, tell us about your loading dock, unloading equipment, delivery access, and whether the address is residential or commercial.
Can I pick up my order
[MATCH THE APPROVED PICKUP POLICY.] If pickup is available for your item, wait for ready confirmation and arrange collection with our team before arriving. Confirm loading arrangements and bring a suitable vehicle and trailer.
How do I track an order
We provide tracking or freight carrier details when available. Freight deliveries may be scheduled by appointment. Contact us with your order number if you need an update.
What should I do if my order arrives damaged or incorrect
Contact us promptly with your order number and photos. Note visible damage or shortages on the carrier receipt when possible and retain packaging and delivery records. Do not operate equipment that appears unsafe.
Can I return an item
[SUMMARIZE THE APPROVED RETURN WINDOW AND ELIGIBLE CATEGORIES.] Review our Returns and Refunds policy for conditions, final sale exceptions, return costs, and instructions. Contact us before arranging a return.
Can I cancel my order
Contact us as soon as possible. Cancellation depends on order status and any special order terms disclosed before purchase. See our Returns and Refunds policy for the approved cancellation rules.
Is there a warranty
Coverage varies by product. Any included warranty must be stated in the listing or written sale documents. Ask us before ordering if coverage is unclear. A manufacturer warranty is separate from our return policy.
Do you offer financing
H2's main website includes financing information. View financing information or contact our team. Eligibility and terms depend on the provider and application; financing is not guaranteed and may not apply to every Shopify purchase.
Do you rent or service equipment
Yes. H2 Equipment offers equipment rentals, construction equipment repair, hydraulic hose services, and hydraulic cylinder repair. Explore rentals or visit our main website for more information.
Does this store policy apply to auction purchases
Auction purchases are governed by the terms disclosed for the individual auction. Shopify shipping and return terms do not automatically apply to auction transactions.