Privacy Policy

Last updated: 13 October 2026

H2 Equipment, LLC (“H2 Equipment,” “we,” “us,” or “our”) operates shop.h2equipment.com. This Privacy Policy explains how we collect, use, and share personal information when you visit our online store, make a purchase, or contact us.

Information We Collect

Depending on how you interact with our store, we may collect:

Contact information: Your name, email address, phone number, and billing or shipping address.
Order information: Products purchased, order details, payment status, delivery information, and return or refund requests.
Account information: Information you provide when creating or managing a customer account.
Customer communications: Information you submit through contact forms, emails, or other customer service interactions.
Device and browsing information: Your IP address, browser type, device information, and activity on our website, collected through cookies and similar technologies.

Payments are processed through the payment providers available at checkout. Those providers handle payment information according to their own privacy and security practices.

How We Use Your Information

We use personal information to:

Process orders, payments, deliveries, returns, and refunds.
Respond to questions and provide customer support.
Communicate about orders and account activity.
Maintain and improve our website and shopping experience.
Detect and prevent fraud or unauthorized activity.
Send marketing communications where permitted by law and consistent with your preferences.
Meet legal, tax, accounting, and recordkeeping obligations.

How We Share Your Information

We may share personal information with service providers that help operate our business, including:

Shopify, which hosts our online store.
Payment processing providers.
Shipping, freight, and delivery providers.
Providers of customer support, business software, and website services.
Analytics and advertising providers, where those services are enabled.

We may also disclose information to comply with applicable law, respond to lawful requests, protect our rights, or in connection with a business sale, merger, or similar transaction.

Shopify

Our store is hosted on Shopify. Shopify processes personal information to provide and support the services used by our store.

Depending on the Shopify features enabled, Shopify may also process information about your interactions with our store and other merchants to provide or improve its services.

Learn more about Shopify’s practices and available privacy choices in the Shopify Consumer Privacy Policy.

Cookies, Analytics, and Advertising

Our store uses cookies and similar technologies to support functions such as shopping carts, checkout, and customer preferences.

Where enabled, analytics and advertising tools may also collect information about browsing activity to help us understand website use, measure advertising results, and display relevant advertisements. These activities may qualify as the sale or sharing of personal information or targeted advertising under certain privacy laws.

You can manage cookies through your browser settings and any privacy controls available on our website. Blocking some cookies may affect store functionality.

Where required by applicable law, we obtain consent for certain cookies and provide options to opt out of covered data sharing or targeted advertising.

Marketing Communications

If you receive marketing emails from us, you can unsubscribe using the link included in those emails.

Unsubscribing from marketing does not stop necessary communications about purchases, deliveries, or customer service requests.

How Long We Keep Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing support, resolving disputes, and meeting legal or recordkeeping requirements.

Retention periods vary depending on the information and the reason it was collected.

Information Security

We use reasonable safeguards designed to protect personal information. However, no method of online transmission or electronic storage is completely secure.

Please do not send payment card details or other sensitive information through our contact form or ordinary email.

Your Privacy Rights

Depending on where you live and applicable law, you may have the right to:

Request access to personal information we hold about you.
Request correction or deletion of personal information.
Request a portable copy of your information.
Opt out of certain uses of information, including targeted advertising or the sale or sharing of personal information.
Withdraw consent where processing is based on consent.
Appeal a decision regarding a privacy request.

To submit a request, contact us using the details below. We may need to verify your identity before completing your request.

Some information may need to be retained to meet legal obligations or complete transactions. We will not discriminate against you for exercising applicable privacy rights.

Where required by law, we honor recognized browser privacy signals, such as Global Privacy Control, for covered processing.

Children’s Privacy

Our online store is intended for a general adult audience and is not directed to children under 13. If you believe a child has provided personal information to us, please contact us so we can review and address the matter.

External Websites

Our website may link to other websites or services. Their privacy practices are governed by their own policies. Review those policies before providing personal information.

International Processing

Shopify and other service providers may process or store personal information outside your state or country. Where applicable, required safeguards govern these transfers.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, services, or legal requirements. Updates will be posted on this page with a revised date. We will provide additional notice where required by law.